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My App: Troubleshooting 

How to update My App

If you're experiencing loading or display issues with MyApp, you can follow these steps to update the app and clear the cache, depending on your session status and the operating system you're using:

If you're logged into MyApp 

1. Click on the dropdown menu located in the top right corner of the screen.

2. Select the option “Refresh All”. This will force all resources to reload and may resolve potential visual or performance issues. 

If you're on the login screen 

1. On the MyApp login window, tap the WorkMeter logo several times.

2. When the window reloads automatically, it means the cache has been successfully cleared.

If the previous steps don't work 

If the above steps do not resolve the issue, you can manually clear the cache depending on your operating system:

Android

1. Locate the MyApp icon on your home screen.

2. Press and hold the icon, then go to “Site settings”.

3. Tap “Clear data and reset permissions”.

iOS

Option 1

1. Go to Settings > Safari > Advanced > Website Data.

2. Search for workmeter.com and tap Delete.

Option 2

1. Uninstall the MyApp application.

2. Clear Safari's cache.

3. Reinstall MyApp on your device.